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Privacy Policy

Last updated: 23/10/25

1. Introduction

Michele Throssell Agencies (Pty) Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your personal information when you visit michelethrossell.com or make a purchase from our online store.

2. Information we collect

We collect and process personal information that enables us to fulfil orders, provide customer support, and improve your shopping experience.
This includes:

  • Name and surname
  • Billing and delivery address
  • Email address and phone number
  • Payment and transaction details (processed securely by Peach Payments)
  • Order history
  • Device information, IP address, and browser type (through cookies and analytics)

We do not knowingly collect or store any sensitive or special personal information.

3. How we collect your information

We collect information when you:

  • Create an account or place an order on our website
  • Contact us via email or phone
  • Browse our website (through cookies or analytics tools)
  • Engage with our content via Meta Pixel tracking on Facebook or Instagram

We will not sell or rent your information to any third party.

4. How we use your information

We use personal information to:

  • Process and deliver your orders
  • Communicate order updates and respond to queries
  • Improve our products and website performance
  • Comply with legal, tax, and accounting requirements
  • Analyse site traffic and marketing effectiveness

5. Sharing your information

We share personal information only when necessary to provide our services:

  • Payment processing: with Peach Payments for secure online transactions.
  • Delivery: with The Courier Guy to deliver your purchases.
  • Analytics and marketing: through Meta Pixel for social media traffic analysis.

Each third party is required to handle your data in compliance with POPIA and may not use it for any purpose other than providing their service to us.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Transactional records may be retained for accounting and tax purposes.
Order and account data stored in WooCommerce are automatically removed or anonymised according to system settings once no longer required.

7. Cookies

Our website uses standard WordPress and WooCommerce cookies to:

  • Keep your shopping cart updated
  • Remember login and site preferences
  • Collect anonymous analytics data

You can manage or disable cookies through your browser settings, but this may affect some website functionality.

8. Data security

We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Online payments are processed via Peach Payments using SSL encryption. We do not store card details on our servers.

9. Your rights under POPIA

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your information
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us using the details below.

10. Contact information

For privacy-related queries or requests, contact:
Information Officer
 Michele Throssell Agencies (Pty) Ltd
Email: rebecca@michelethrossell.com
Phone: 078 932 1456

11. Updates to this policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “last updated” date.